Payment Policy

Last Updated: 21 September 2026

At Feshko, we offer secure and convenient payment options to make your shopping experience simple and hassle-free. Depending on your order, location, and product type, you may choose from the available payment methods shown during checkout.

1. Online Pre-Payment

Customers can pay for their orders in advance using available online payment methods, which may include:

• Visa

• Mastercard

• bKash

• Nagad

• Other supported payment methods or payment gateways

Online payments are processed through authorized payment service providers.

Your order will be processed after successful payment confirmation.

2. Cash on Delivery (COD)

Where available, customers can choose Cash on Delivery (COD) and pay the payable amount in cash when the order is delivered to their address.

Please note:

• COD availability may vary depending on location and order type.

• Certain products or pre-order items may not be eligible for COD.

• Customers should keep the required amount available at the time of delivery.

• Repeated refusal of confirmed COD orders may affect future COD availability.

3. Partial / Advance Payment

For selected products or high-value orders, Feshko may offer a partial payment option.

Under this option:

• A specified portion of the order value is paid in advance.

• The remaining amount is paid according to the applicable payment or delivery terms.

• The required advance amount will be communicated before the order is confirmed.

Partial payment may not be available for every product or customer.

4. Pre-Order Payment

For products marked as Pre-Order, advance payment may be required to confirm the booking.

A pre-order will only be considered confirmed after the required payment has been successfully received and verified.

Pre-order delivery timelines may differ from regular products and will be communicated on the relevant product page or during order confirmation.

5. Payment Verification

Feshko may verify payment information before processing an order.

An order may be delayed, placed on hold, or cancelled if:

• Payment cannot be verified.

• The transaction is unsuccessful.

• The payment amount does not match the order.

• A transaction appears suspicious or fraudulent.

• Required payment confirmation is not received.

6. Payment Security

We use authorized payment service providers to process online transactions.

Feshko does not intentionally request or collect sensitive payment credentials, such as your full card PIN or banking password, through regular customer communication.

Customers should never share their OTP, PIN, password, or other confidential payment credentials with anyone claiming to represent Feshko.

7. Payment Confirmation

After a successful online payment, customers may receive a payment confirmation through the available communication channel.

If the payment has been deducted from your account but your Feshko order does not show as confirmed, please contact our customer support team with the relevant transaction details.

8. Failed or Cancelled Payments

If a payment fails or an order is cancelled after payment has been successfully completed, any eligible refund will be processed according to our Return & Refund Policy and the applicable payment provider's processing time.

The time required for a refund to appear in your account may vary depending on the bank, mobile financial service provider, card issuer, or payment gateway.

9. Promotional Discounts

Discounts, vouchers, coupon codes, cashback offers, and other promotional benefits may be subject to specific payment conditions.

Certain promotions may only be available for selected payment methods or may not be combined with other offers.

The applicable terms will be displayed during the relevant promotional campaign.

10. Payment Disputes

If you believe that you have been charged incorrectly, please contact Feshko as soon as possible with:

• Order number

• Payment transaction ID

• Payment method

• Amount paid

• Date of transaction

We will review the transaction and work with the relevant payment provider where necessary.

11. Changes to Payment Methods

Feshko may add, remove, or temporarily disable payment methods based on payment provider availability, technical conditions, business requirements, or other operational reasons.

The payment options available at checkout will represent the currently supported methods for your order.

12. Contact Us

If you have any questions regarding payments, failed transactions, COD, advance payments, or refunds, please contact Feshko through our official customer support channels.

Feshko
Bangladesh

Email: [email protected]
Phone: +8801710769482
Address: Housing State, Faridpur Sadar